IMPORTANT MESSAGE

Safety is a top priority for Bouncing Kid and with that it comes all of our customers health. At Bouncing Kid, the process of cleaning and disinfecting our inflatables is very meticulous. First, we allow the unit to dry if it's wet from the last use. Then we thoroughly vacuum every single square inch. After a first visual inspection to make sure no more vacuuming is needed, we proceed to wipe the unit and clean the removable stains with Simple Green and Mothers Vinyl Conditioner. After the unit looks spotless, we proceed with disinfecting the unit with Lysol and Clorox towels in order to kill 99.99% of any bacteria left behind. By following this rigorous procedure, we can guarantee that our units are 100% clean and safe for your next event. Our crews ALWAYS carry disinfecting products with them, so if you would like for them to do an additional disinfecting pass through after they set up the unit, just ask them and they will gladly do it so you feel safe. 🥳

Frequently Asked Questions

Does the price include set up and delivery?

In most cases, although additional fees may apply for areas farther out. Remember prices do not include sales tax.

Do you deliver to other cities?

Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.

Does the standard 7 hour rental time include your set up time?

No. We arrive early to set up so you get the entire rental time to play.

When do you set up?

That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.

We've rented some really dirty jumps from other companies in the past. Are they always that dirty?

No. The jump should be clean when you get it. Bouncing Kids Orlando Party Rental, LLC cleans and disinfects after every rental.

Do we have to keep it plugged in the entire time?

Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

What about parks? Do parks have electricity?

We love setting up at parks and most parks have electricity. If you want to set up at a park, please make sure to find out if there's electricity you can use. In the event there's no electricity then you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.

What payments do you take?

Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.

What if we need to cancel?

Customers can cancel their event 7 days or more to receive a full refund if desired or a 1 year voucher.
Customers that cancel within the 7 days of their event, will be given a one year voucher to use the funds for another event.
Customers are allowed to cancel up to the day of the event as long as we (Bouncing Kid) does not arrive to the location. If our drivers arrive and the customer needs to cancel at that moment, we can give a one year voucher for half the credit since our team already made it that far into the rental. It's only fair for both of us 🥳

Do you require a deposit?

We require full payment at the time of making the reservation. This is only because we handle so many events, that it makes it very difficult to stop and collect payments at every event. Delays in collecting payments the day of the parties causes a huge mess for our delivery system causing us to be late to events and thats definetely something we don't do.

If you don't feel comfortable making the full payment, please see our reviews which will help a lot or give us a call so we can chat!

If youre a school, daycare, church, etc. please give us a call before placing an order.

Thank you! 🥳

How big are the jumps?

Most of our jumps (all of our character jumps for example) are 15'x15' which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup

What about the big jumps? Any special requirements?

Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.

What surfaces do you set up on?

We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can't set up on any type of rocks or dirt.

Can we see a copy of your contract and safety rules?

Yes. There is a link in your receipt once you've ordered or you may contact our office.

Are we responsible for the unit if it gets a tear or damaged in any way?

Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.